Arrive Cookie Policy
Sources of personal data
Personal data collected from you
The personal data that may be processed consists primarily of such data that you, directly or indirectly, provide to NewCo. For example, NewCo collects your personal data when you:
apply for registration of an account with NewCo;
use the Services, the Application and the Website; and
when you contact NewCo.
Personal data collected from Information Service Providers
We may collect personal data from information service providers in order to cross-check our customers register with public registers to ensure that we have correct information that is up-to-date, such as the correct vehicle registration number and vehicle model.
Personal data collected from Credit Reporting Agencies
If you apply to pay by invoice, we will collect a person/credit report from credit reporting agencies.
Personal data collected from acquired companies
When the NewCo Group acquires companies, personal data may be processed in connection with transfers and migrations of customer databases of the acquired companies to the NewCo Group for the purpose of integrating the acquired companies into the NewCo Group, on the basis of our legitimate interest to acquire and integrate new companies in the NewCo Group.
Personal data collected from public and private operators
We may collect personal information from public and private operators of car parks such as municipalities, train stations, airports, hospitals and universities who provide us with the details of your parking transactions when you have opted for our service so that we can process your parking transactions accordingly. This information consists of your license plate number, to the extent required for the parking space, the parking space, the parking fee and the start and end time of your parking session.
Personal data collected from parking control bodies
We may collect personal information from parking control bodies such as municipalities, private parking operators and their enforcement partners for the purposes of parking enforcement in accordance with applicable parking regulations. This information consists of your license plate number, to the extent required for the parking area and the start and end time of your parking session.
Personal data collected from operators of parking equipment
We may collect personal information from operators of parking equipment (e.g. parking meters) and license plate recognition systems (e.g. in multi-storey car parks) so that your parking process can be identified and registered. Please note that such Automatic Number Plate Recognition (ANPR) services are not turned on by default; you have to switch on this option via our app or via our website.
Personal data collected from partners of automatic payment
We may collect personal information from partners who allow the possibility of automatic payment, so that you can pay automatically after a parking transaction based on ANPR, radio-frequency identification (RFID) tag, Bluetooth, Ultra High Frequency (UHF) tag or vehicle signal. We only receive this information if you have registered for this payment option either via our app or via our website or on site.
Personal data collected from public and private sector
We may collect personal information from our public and private sector customers who use our service to make parking easier for their employees. If you, as an employee, are part of such an arrangement, we will receive your name or employee number, email address, telephone number and vehicle registration number from your employer, after which you can link your account to your employer's account.
Personal data collected from fleet management companies
We may collect personal information from fleet management companies (for business accounts only) who provide us with vehicle status information (e.g. the time stamp of the parking transaction). This information can be used to provide services such as the automatic stop function.